From here you will turn on which items you would like to sync to the iCloud account. Toggle each item to GREEN. Make sure that you toggle Contacts and Messages from this screen.

The contact syncs happen automatically, and it will take 24-48 hours for the sync to complete. Please make sure the device is connected to the internet during that time.

iMessage Troubleshooting

Occasionally, iMessage may encounter an error and stop working properly. To resolve this, please sign out of iCloud and then sign back in.

Sign out of iCloud:

Go to Settings
Tap your name at the top
Scroll to the bottom and tap Sign Out

Sign back in:

Go to Settings
Tap Apple Account
Select Sign in manually
Sign in using your iCloud username and password

Once completed, iMessage should begin working normally again. If the issue persists, please let us know and we’ll be happy to assist further.

Lets get started!